Return & Refund Policy

Effective Date: [August 6, 2026]

Thank you for shopping with [EverCart]. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order if the item:

• Arrives damaged or defective.
• Is incorrect or different from what you ordered.
• Has a manufacturing defect.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

• Products that have been used or washed.
• Personal care or hygiene products.
• Customized or personalized items.
• Gift cards or digital products.
• Items damaged due to customer misuse.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method where possible. If Cash on Delivery (COD) was used, refunds may be issued via bank transfer or another mutually agreed payment method.

Shipping charges are generally non-refundable unless the return is due to our mistake or a defective product.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:

• Your order number.
• Clear photos or videos of the item and packaging.
• A brief description of the issue.

We will review your request and arrange a replacement or refund where applicable.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Return Shipping

If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs.

For all other approved returns, customers are responsible for the return shipping charges unless otherwise stated.

Exchanges

We replace items only if they are defective, damaged, or if the wrong product was delivered. Exchange requests must be submitted within 7 days of receiving your order.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [Wasayabdul1010@gmail.com]

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)

We are committed to resolving your concerns as quickly as possible.